INFORMATION ABOUT US
Our website www.outandaboutstyle.com is operated by Out and About Style FZE (‘we’, ‘our’, ‘us’). We are registered in UAE under company number 11650/2017.
After placing an order you will receive an email from us acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will send you a second email to confirm acceptance and dispatch of your order. The contract between us (‘contract’) will only be made when we send you this email to confirm acceptance and dispatch. Only those products listed in the email as being dispatched will be included in the contract.
All products are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. If you pay by credit or debit card we will not charge you for products which are not available. If you pay using PayPal any payment made for products which are not available will be credited back to your PayPal account
You are able to make changes to your order up to the point at which you click the Place Order button in checkout.
Please be aware that the prices displayed on our site exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.
We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express credit and charge cards, Switch/Maestro debit cards, Visa Electron cards. We also accept payment by PayPal. Please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly.
At present, we do not accept cash, cheques or gift vouchers as payment online.
By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in UAE Dirhams. If your card pays with alternative currency your card provider or bank will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which you will be liable to pay.
We will not charge your credit or debit card until we dispatch your order. Any order placed using PayPal will be charged at the time your order is submitted. If we reject or cancel your order for any reason this charge will be credited back to your PayPal account.
General Terms and Conditions
All orders are processed, verified, and shipped within 2-3 working days.
We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages.
****Free UAE delivery
Paid shipping (by customer) to the rest of the GCC and UK
Once your purchase is verified and you receive a receipt via the email address provided, you will receive a safe and speedy delivery within 2-4 working days for UAE (within city limits) orders and up to 10 working days for all other orders. Please ensure that someone is available to receive the package or organise with the courier at the time, your own method of drop off, whether it be with a neighbour or a safe drop off site. However, any instructions left for the courier/driver are only requests and are not guaranteed. If no one is available to collect the goods, it will be returned to us and redelivered only after confirmation with you and at your own expense.
Unfortunately, we are only shipping to GCC and UK at the moment.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout where you will receive shipping information.
We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in accordance with this Returns Policy.
Out and About Style runs a no refund policy (except for damaged goods), however items can be exchanged or credit note given for returns received within 14 days of original purchase.
If you want to return or exchange your products, you must take reasonable care of them and they should be returned to us in their original condition, which means that:
- You can open the packaging to look at and try on the products as you would in stores.
- You must not try on the products wearing strong perfume/aftershave or a deodorant which may leave scent or marks on the products.
- Hygiene strips must not be removed from any products (for example, bodysuits or swimwear).
- Tags should not be removed from products.
- The original packaging should be retained and returned.
If you fail to take reasonable care of the products before returning them to us, you may have to compensate us. For health and hygiene reasons all bodysuits and swimwear are non-refundable and cannot be returned. Our Returns Policy does not affect your statutory rights in respect of defective products.
RETURNS FOR EXCHANGE and CREDIT NOTE
Please email email@example.com with the subject product “exchange” and we will follow up with you within two working days. In your email please include the following:
The reason for exchange (for example, size, colour etc):
Item you wish to exchange for:
If you wish to exchange for a credit note, please state this clearly.
RETURN PROCESSING TIME
We can only offer an exchange of the same product in a different size or colour, if stock allow. Exchanges can take up to 5 working days to be processed. If we are unable to exchange the item, due to unavailability, we will email you with an explanation and issue you a credit note which will allow you to purchase a different product on the Out and About Style site at a similar value. Exchanges are only allowed once on the same product
How is your money refunded? (Damaged Goods Only)
If your return is accepted based on the terms stated in the above sections, the below options will be applied:
Paypal: If you have paid for your order using PayPal, a refund will be made back to your PayPal account within 72 hrs.
Credit and Debit card: If you have paid using a credit or debit card, a refund will be made back to your card. The time taken will dependent on your credit card company, bank and the regular processing time.
We make every effort to display the colours of the products that appear on our site as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, or acts of local or central governments or other competent authorities.
These Terms & Conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the contract, unless agreed by us in writing and signed by an authorised Out and About Style employee.
OUR RIGHT TO VARY THESE TERMS & CONDITIONS
We have the right to revise and amend these Terms & Conditions from time to time. You will be subject to the Terms & Conditions in force at the time that you order products from us.
LAW AND JURISDICTION
This website, any content contained herein and any contract brought into being as a result of use of this website are governed by and construed in accordance with UAE Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of UAE. All contracts are concluded in English and no public filing requirements apply.
Thank you for your continued business with us!